We are Hajjat Tours & Travel
Your Trusted Travel Partner Since 2003.
Embark on Journeys That Matter with Hajjat Tours & Travel. We are dedicated to not only exploring breathtaking destinations but also ensuring every aspect of your journey is seamless and secure. Travel with us, where extraordinary adventures meet meticulous care.
900+
Holiday Package
150+
Luxury Stays
50+
Elite Airlines
1M+
Satisfied Traveler
What Sets Us Apart
Our unwavering commitment to personalized service, attention to detail, and passion for crafting unforgettable travel experiences.
With our dedicated team of experts, innovative approach to itinerary planning, and deep understanding of our clients’ needs, we go above and beyond to exceed expectations at every turn. From meticulously curated itineraries to seamless logistics and unparalleled customer support, we’re dedicated.
Booking and Payment
Online Bookings
100% Payment: For all online bookings, Hajjat Tours & Travel requires full payment at the time of booking. This ensures that your reservation is confirmed, and all services are secured ahead of your trip. Payments can be made using a credit card, debit card, or other approved online payment methods.
Deposit Payments (if applicable):
In cases where full payment upfront is not possible (e.g., special packages or tailored experiences), a deposit of 25% is required at the time of booking. The remaining balance must be paid no later than [Y] days before the departure date.
Payment Methods
We accept a variety of secure payment methods, including credit cards, debit cards, and PayPal. All transactions are processed through secure gateways to protect your information.
Currency
All payments are to be made in [USD], and any currency exchange fees are the responsibility of the client.
Cancellation and Refund Policy
Customer Cancellations:
Cancellation Notice: If you need to cancel your booking, you must notify Hajjat Tours & Travel in writing (via email or an online form) as soon as possible.
Refund Policy & Processing:
Refunds will be issued using the original payment method unless otherwise agreed upon.
All eligible refunds will be processed within 30 business days of receiving the cancellation request.
Cancellation and Refund Policy
Company Cancellations or Changes:
In the unlikely event that Hajjat Tours & Travel needs to cancel your booking, you will receive a full refund of all payments made. Alternatively, you may choose to apply the payment to a future booking.
Changes to Itinerary: If changes to your itinerary are necessary due to unforeseen circumstances (e.g., weather conditions, government regulations), we will notify you as soon as possible and offer suitable alternatives.
Additional Considerations
Force Majeure: Consider adding a clause that explains no refunds will be provided for cancellations due to force majeure events (e.g., natural disasters, pandemics, political unrest).
Third-Party Services: Make sure to clarify that any services booked through third parties (e.g., airlines, hotels) are subject to their individual cancellation and refund policies, and Hajjat Tours & Travel cannot guarantee refunds for these services.
Travel Insurance
Hajjat Tours & Travel strongly recommends that all travelers purchase comprehensive travel insurance before embarking on any trip. This insurance should cover a variety of potential situations that may arise during your travels, including but not limited to:
Please note that it is the traveler’s responsibility to obtain and maintain adequate travel insurance. Hajjat Tours & Travel is not liable for any costs related to medical emergencies, trip cancellations, or other incidents that may arise during your journey.
Responsibilities of Hajjat Tours & Travel
Hajjat Tours & Travel is committed to delivering all services as outlined in your confirmed itinerary.
This includes:
Accommodations
Booking and confirming your stays at hotels, lodges, or other types of accommodations.
Transportation
Arranging transportation, whether by car, bus, or other means, as specified in your itinerary.
Guided Tours
Coordinating guided tours and activities, ensuring that knowledgeable and professional guides accompany you during your travels.
Visa Arrangements
We facilitate the visa process for clients, provided that all necessary information is submitted at least one month prior to arrival.
Limitations of Liability:
While we strive to provide seamless travel experiences, Hajjat Tours & Travel is not responsible for circumstances beyond our control, including but not limited to:
Delays: Due to weather, transportation strikes, or other unforeseen events.
Lost or Stolen Baggage: We are not liable for any personal items lost, stolen, or damaged during your trip.
Injuries or Accidents: Any injuries or accidents that occur during your trip are beyond our liability, although we will assist in any way we can.
Hajjat Tours & Travel endeavors to ensure that every aspect of your journey is handled with the utmost care and professionalism.
Client Responsibilities
Travel Documents
Clients are responsible for securing their own travel documents, including passports and any necessary visas. However, for your convenience, Hajjat Tours & Travel offers visa arrangement services. To ensure timely processing, all required visa information must be submitted to us at least one month before your arrival. Failure to provide this information on time may result in delays or inability to process your visa.
Health and Fitness
Travelers are expected to be in good health and physically capable of participating in the activities included in their itinerary. It is the responsibility of each client to disclose any medical conditions, dietary requirements, or mobility issues that may affect their participation in the tour. We recommend that travelers consult with their physician before embarking on any trips, especially those involving physical activities.
Privacy Policy
We use this information solely to manage your bookings, enhance your travel experience, and communicate important information regarding your trip.
Data Security: Your data is securely stored using industry-standard encryption methods, ensuring that unauthorized access is prevented. We restrict access to your personal data to only those employees and service providers who need it to perform their duties. We also partner only with trusted third parties who share our commitment to privacy and data protection.
Hajjat Tours & Travel will never sell or share your personal information with unauthorized third parties. Your data will only be shared with relevant service providers (e.g., airlines, hotels, visa agencies) to fulfill your travel arrangements.
Your Rights: You have the right to access, correct, or delete your personal information at any time. If you wish to exercise these rights or have any concerns regarding your privacy, please contact us at [email protected]
Governing Law
These Terms & Conditions are governed by the laws of the Hashemite Kingdom of Jordan. Any disputes arising from or relating to these terms will be subject to the exclusive jurisdiction of the courts in Amman, Jordan.
Changes to Terms
Hajjat Tours & Travel reserves the right to update or modify these Terms & Conditions at any time. Any changes will be effective immediately upon posting on our website. It is the responsibility of the client to review the Terms & Conditions periodically to stay informed of any updates. Continued use of our services following any changes constitutes acceptance of the revised Terms & Conditions.